Oil Companies Enter Language Education Market, with the Help of Accenture
The oilfield services company I work for has outsourced a huge amount of our back office administration to Accenture.
We move thousands of assets around the world every day and retire or sell thousands more. We pay Accenture to scrutinize these transactions.
Accenture outsources the whole thing to some tinpot republic in the middle of god-knows-where. The analysts who work for them don’t speak English or have telephones.
They send us thousands (literally) of emails a day that don’t make any sense whatsoever:
I’m certain they get paid by the email.
It costs us time and money and frustrates the hell out of anyone who ever has to deal with them.
We spend millions of dollars a year for a service that we don’t receive and that’s only in measurable costs. The true cost can’t be measured because we have no way of tracking how long it takes for us to figure out what on earth the Accenture analysts are saying to us.
Every email we send to them is read by a non-English speaker who types words that don’t mean anything back to us and then asks us a series of canned questions.
It’s worse than talking to a pre-recorded machine at a call center as it all needs to be typed out, word for word and it takes them 24-48 hours to respond.
Thanks to Accenture we are now in the business of teaching English to foreign analysts.
Exposing Evil Empire recommends to use Accenture’s services for the following types of companies: oil companies, weapon manufacturers, alcohol & tobacco producers, fast-food chains, sugar refineries, adult entertainment, and sweat shops. And all of Donald Trump’s companies.